Terms and Conditions

This agreement is made between Level 5 Websites Ltd t/a Level 5 Domains, a limited company registered in England and Wales with company number 07172265 and VAT Registration Number GB 182 1470 21, with the registered office Office C, Invicta Business Park, Gillingham, Kent, ME8 6PG, UK. ("Level 5" which expression shall include all or any of its subsidiaries, agents, successors and assigns), and you the customer ("Customer" which expression shall include its permitted successors and assigns).

  1. Definitions
    1. “Level 5” in this agreement may also be known as;
      1. The host
      2. The provider
      3. The website hosting provider
      4. We
      5. Us
      6. Level5Domains.com
      7. Level 5 Domains
      8. Level 5 Websites Ltd
    1. The “Customer” in this agreement may also be known as;
      1. You
      2. Client
      3. Domain Owner
      4. Reseller
      5. Affiliate
  1. Services
    1. Our services include the following;
      1. Domain Registration
      2. Domain Transfer
      3. Domain Renewal
      4. Website Hosting
      5. Reseller Website Hosting
      6. Dedicated Server
      7. Virtual Private Server
      8. Affiliate Scheme
      9. SSL certification
  1. Order
    1. All new orders are accepted on completion of payment.
    2. We reserve the right to cancel and refund an order.
    3. Payments:
      1. If an invoice is unpaid, the service will not be;
        1. Activated
        2. Renewed
      2. All payments are to be made in UK GBP as a primary currency.
      3. The primary currency will always be UK GBP, and converted into other currencies or cryptocurrencies.
      4. We will not be responsible for any charges in other currencies, or any foreign exchange charges.
      5. You warrant that you are lawfully authorised to make payment using the payment card or facility you disclose to us.
      6. All late payments will incur a charge of a percentage of the invoice, or a set fee.
        1. We reserve the right to decide and remove the late payment charge.
      7. Chargebacks;
        1. If you attempt a chargeback or dispute a transaction with your bank, we reserve the right to suspend all services provided to you with immediate effect. All domain names in your account will be transferred into our ownership.
        2. Services will remain suspended and until such time as the chargeback has been fully reversed in our favour.
      8. Invoices are generated up to 28 days in advance prior to requesting for payment.
      9. All new orders require payment of invoice immediately before activation.
  1. Domain Registration
    1. We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
    2. The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant Registry; you shall ensure that you are aware of those terms and conditions and that you comply with them.
    3. When registering a .uk domain name, you also must read and agree to Nominet's Terms and Conditions of Domain Name Registration which are available at http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration.
    4. We shall not release any domain to another provider unless full payment for that domain has been received by us.
    5. We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant Registry but will not be obliged to take part in any such dispute.
    6. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the Registry to register your desired name.
    7. You shall have no right to bring any claim against us in respect of refusal to register a domain name.
  1. Refund Policy
    1. All our purchase of services come with a 28-day money back guarantee except;
      1. Domain Registration
      2. Domain Transfer
      3. Domain Renewal
      4. Virtual Private Server
      5. Dedicated Server
      6. SSL Certification
    2. All services that do not come with a money back guarantee, can choose not to renew services after the purchased term has been ended. This facility is available via the client’s members area or via contacting support.
    3. Payments made in Cryptocurrency will be refunded, only with the equal amount converted from the total value of GBP. UK GBP will always be the primary currency for Level 5.
    4. If a payment is made using Cryptocurrency, we may refund in USD or GBP.
    5. For all currencies including Cryptocurrency, the GBP value will always be primary.
  1. Acceptable Use Policy
    1. Under no circumstances must our web servers be used for the hosting or communication of, reference to or linking to any of the following:
      1. Pornography, Nudity or obscene nature
      2. Violations of any copyright or any Third Party
      3. Threatening, abusive, harassing, defamatory statements
      4. Promotion of illegal activities (hacking, cracking, etc)
      5. Information or software containing or about any kind of virus
      6. Hate propaganda
      7. The collection of personal information for illegal purposes
      8. Content deemed by us at our sole discretion to be harmful to us
      9. Cryptocurrency mining
      10. Proxy or related to any Proxy scripts
      11. Chatroom services
      12. Form Mail
      13. IRC Scripts
      14. Any other content deemed illegal in the US and the UK
  1. Resellers
    1. In the event that a resold account is in breach of our terms and conditions, we reserve the right to suspend this account without informing the reseller. The end user will not be contacted by us and every effort will be made to inform the reseller (our client) of our actions and reasons.
    2. All new accounts will not be automatically created.
    3. Any new accounts will require up to 72 hours to review and carry out relevant due diligence on the new order, before activation.
    4. It is the responsibility of the reseller to ensure they have a terms and conditions, usage acceptance policy and privacy policy agreement in place which is in-line (and not breach) with Level 5 Domains agreements.
  1. Affiliates
    1. If You qualify and agree to participate as an Affiliate, We will make available to You a variety of graphic and textual links (each of these links sometimes being referred to herein as "Links" or, individually, as a "Link"), which are subject to the terms and conditions hereof. The Links will serve to identify Your site as a member of the Level5Domains.com Affiliate Program and will establish a Link from Your site or e-mail to Ours. The Links may connect to any area of Our site (although commissions will only be issued on Qualified Purchases). In utilizing the Links, you agree that you will cooperate fully with Us in order to establish and maintain such Links.
    2. The Affiliate shall be responsible for developing, operating and maintaining the Affiliate Website and for all materials that appear on it. In particular, but without limiting the generality of the foregoing, the Affiliate shall be responsible for:
      1. the proper functioning and maintenance of all Trackable Hyperlinks; and
      2. compliance with Level 5 Websites Ltd Trade Mark Guidelines.
    3. The Affiliate shall submit to Level 5 Websites Ltd for prior approval any proposed use of any Level 5 Websites Ltd trade mark, domain name, logo, and other elements of branding that the Affiliate may wish to make. Level 5 Websites Ltd shall review the proposed use within a reasonable time (being ordinarily not longer than seven days) and shall not unreasonably refuse or delay approval.
    4. All Affiliate Sites shall display such graphic and/or textual images prominently in relevant sections of their site. Furthermore, you agree not to use cookie stuffing techniques that set the affiliate tracking cookie without the Referred Customer's knowledge. (example: iframe). Any information with respect to Us that is going to be displayed on Your site must be provided by Us and expressly approved by Us in writing in advance of any display.
    5. The Affiliate shall provide Level 5 Websites Ltd with:
      1. all co-operation in relation to this agreement; and
      2. all access to such information as may be required by Level 5 Websites Ltd, as is necessary for the proper performance of Level 5 Website Ltd’s obligations under this agreement.
    6. The Affiliate shall comply with all applicable laws and regulations with respect to its activities under this agreement and to its business.
    7. com reserves the right to withhold commission fees and cancel the affiliate relationship with you should we determine, at our discretion, that you are not in compliance with the previously mentioned guide or other FTC regulations/guides we deem relevant.
  1. Suspension Policy
    1. By using our services, you accept we can suspend any service at any time.
    2. We may unsuspend services at any time.
    3. We will inform of why services are suspended prior or after suspension.
  1. Backups
    1. Backups are made by us each day on an incremental basis and each week on a full basis, however, no guarantees are made of any kind as to the integrity of these backups.
    2. All clients are advised to make their own backups. This facility should be available via cPanel or provided control panel.
  1. Support
    1. Pre-sales support shall be made via the following methods on the website;
      1. Telephone
      2. Live Chat
      3. E-mail contact form
    2. For all technical support enquiries;
      1. Support ticket via your account area.
  1. Over Usage
    1. All non-domain and non-SSL related services that go above their usages will be suspended.
    2. In the event the account is not suspended, our team will notify you to upgrade your services.
  1. Modifications
    1. We reserve the right to modify these terms and conditions, our packages, our prices at any time with notice provided via our web site and announcements and/or client control panel(s). All clients are encouraged to review this document on a regular basis to ensure they are aware of any changes.
  1. Permission and Copyright
    1. The Client hereby agrees that all media and content on the site are either owned by the Client or used with full permission of the original authors. The Client agrees to hold harmless, protect and defend the Supplier from any claim or suit that may arise as a result of using the supplied media and content.
  1. Governing Law
    1. This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.
  1. Statutory Rights
    1. These Terms and Conditions do not affect your statutory rights as a consumer.

These terms and conditions were updated on: 8th June 2018